Because our rusks are a perishable food product, we’re unable to accept returns or exchanges. The only exceptions are if you receive the wrong item or if your order arrives damaged or unsafe. You can read our full policy here.

We respect your privacy. Any personal information you share with us — such as your name, contact details, or payment information — is used only to process your order and improve your shopping experience. We’ll never sell or share your data with third parties without your consent. You can read our full Privacy Policy here.

By shopping with Crafted Rusks, you agree to our Terms of Service. These outline how our website works, what you can expect when placing an order, and your rights and responsibilities as a customer. We’ve kept things simple: you order, we bake and ship with care, and we’ll always do our best to give you a smooth experience. Please take a moment to read the full Terms of Service here.

We bake and pack our rusks fresh and ship them with care. Delivery times and costs will vary depending on your location and chosen shipping method. Once your order leaves our kitchen, you’ll receive tracking details so you can follow its journey. Please note that we aren’t responsible for courier delays, but we’ll always do our best to help if there are issues along the way. Read the full Shipping Policy here.

Crafted Rusks
34 Riverview Road, Morningside, Durban, KwaZulu-Natal, 4001, South Africa

Email: info@craftedrusks.co.za

Phone: +27 84 568 2788

Crafted Rusks is a South African business dedicated to producing artisanal, handcrafted rusks. All products are baked and packaged locally with care.